WhatsApp and Messenger have long been more than just marketing channels. yes!devs builds chatbots that advise, provide service and take over entire processes, GDPR-compliant and connected to existing systems.
Background
Customers expect answers where they are already writing, around the clock. Companies want to automate recurring inquiries without losing the personal touch. This calls for bots that reach cleanly into specialized systems and know when to hand over to a human.
What we did
We develop chatbots across the entire spectrum. In customer service, they guide people through their concerns via menu and hand off complex cases to service specialists. For leisure and experience venues, they take on practical tasks: a site map as PDF, appointment booking at attractions to reduce waiting times, lost-and-found with status updates, and a service that is reachable at any time. In recruiting and marketing, the same building blocks play to their strengths, from the application to the activation campaign. We build the backends with Laravel and Laravel Nova, connected to the respective specialized systems.
Result
Automated routine, shorter response times and a channel customers use voluntarily. Handover to humans remains possible at any time.
Technologies
